Contact

I read and answer every message myself. There is no team here and no help desk — it's just me.

Email

lotuswellnessessentials@gmail.com

Or use the form below, whichever is easier.

I aim to reply within two business days. If it's about an order that's gone wrong, I'll usually be faster than that.

What people write to me about

Orders. Where it is, when it's coming, something arrived damaged, you ordered the wrong thing. Include your order number and I'll sort it out.

Ingredients. Whether something is suitable for your skin, what's in a particular product and why, whether it contains an ingredient you avoid. Ask me anything — I'd genuinely rather answer a long question than have you buy something that isn't right for you.

Allergies and sensitivities. Every ingredient is listed on every product page, but if you're unsure, ask. Some products contain nut oils or essential oils and I'd rather tell you plainly than have you find out the hard way.

Feedback. Good or bad. If something worked beautifully for you I would love to hear it. If it didn't, I want to know that even more — it's how the next batch gets better.

Wholesale and stockists. Still small, but always happy to have the conversation.

Where I am

Everything is formulated and made by hand in Melbourne, Victoria, Australia.

A note before you write

I'm a qualified herbalist, but I'm not your doctor and I can't give medical advice. Everything I make is a cosmetic product, not a treatment for any condition. If you're managing a skin condition, are pregnant, or are under medical care, please talk to your doctor before adding anything new.

What I can do is tell you exactly what's in a product, why it's there, and whether I think it suits what you've described. That part I'm happy to do all day.