Refund policy

Everything here is handmade in small batches, and I want you to be happy with what arrives.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

IF SOMETHING ARRIVES DAMAGED, FAULTY OR INCORRECT

Please email me within 7 days of receiving your order, with your order number and a photo of the item and its packaging. I will replace it or refund it in full, including postage, and I won't ask you to send it back unless it's genuinely useful for me to see it.

CHANGE OF MIND

Because these are skincare and personal care products, I can only accept change-of-mind returns on items that are unopened, unused and still sealed, and only within 14 days of delivery. This is a hygiene requirement rather than a technicality — once a jar or bottle has been opened I have no way of knowing how it has been stored, and I won't resell it to someone else.

For change-of-mind returns, return postage is at your cost, and the refund covers the product price rather than the original shipping.

IF A PRODUCT DOESN'T SUIT YOUR SKIN

Please stop using it and let me know. Everything is patch-test recommended for exactly this reason, but skin is individual and sometimes a product simply isn't right for someone. Email me and we'll work it out — I would much rather sort it out than have you stuck with something you can't use.

HOW TO START A RETURN

Email lotuswellnessessentials@gmail.com with your order number and what's happened. I read every message myself and I'll come back to you within two business days.

Refunds are processed to your original payment method and usually appear within 5–10 business days depending on your bank.

Returns address: Unit 1032, 151 Raleigh Road, Maribyrnong VIC 3032, Australia

SALE ITEMS AND GIFT SETS

Sale items are covered by the same consumer guarantees as everything else. Gift sets need to be returned complete for a change-of-mind refund.