Terms of service
These terms apply when you use this website or buy from Lotus Wellness Essentials. By placing an order you agree to them.
ABOUT US
Lotus Wellness Essentials is a small business based in Melbourne, Victoria, Australia, making handmade botanical skincare and body care in small batches.
PRODUCTS
Everything sold here is a cosmetic product. Nothing on this site is a medicine or a therapeutic good. Products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
If you have a skin condition, are pregnant or breastfeeding, or are receiving medical treatment, please speak to your doctor before using new skincare. Nothing on this website is medical advice.
PATCH TESTING AND ALLERGIES
Please patch test before first use. Apply a small amount to your inner forearm and wait 24 hours.
Full ingredients are listed on every product page and every label. Some products contain nut oils or essential oils. If you have known allergies, read the ingredient list before ordering, and stop using anything that causes irritation.
HANDMADE VARIATION
These are made by hand in small batches from natural materials. Colour, scent and texture can vary slightly between batches, and botanical ingredients differ from harvest to harvest. That's normal and it isn't a fault. If something looks dramatically different to what you expected, please get in touch.
PRODUCT IMAGES
Photographs are as accurate as I can make them, but screens differ and natural products vary. Colours may not match exactly.
ORDERS AND PRICING
All prices are in Australian dollars and include GST where applicable.
I reserve the right to refuse or cancel an order, including where a product is out of stock or where a price has been listed in error. If I cancel an order you've paid for, you'll be refunded in full.
STOCK
Batches are small and can sell out. Where something is unavailable I'll let you know and either hold your order with your agreement or refund that item.
INTELLECTUAL PROPERTY
The Lotus Wellness Essentials name, logo, product names, photographs and written content on this site belong to Lotus Wellness Essentials and may not be reproduced without permission.
LIABILITY
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law. To the extent permitted by law, liability is limited to replacing the product or refunding its price.
GOVERNING LAW
These terms are governed by the laws of Victoria, Australia.
CHANGES
These terms may be updated from time to time. The version on this page at the time you order is the one that applies.
CONTACT