Shipping policy

Everything is made in small batches, so please allow a little time before your parcel is on its way.

PROCESSING TIME

Orders are usually packed and posted within 2–5 business days. During a new release or a busy period this can stretch a little, and if it does I'll let you know rather than leave you wondering.

If something in your order is part of a batch still curing or resting, I'll email you with an honest timeframe. I'd rather send you something properly ready than something merely on time.

WHERE I SHIP

Australia-wide. International shipping isn't available yet — it's on the list.

POSTAGE AND DELIVERY

All orders are sent with Australia Post with tracking, and you'll receive the tracking number by email once your parcel is on its way.

Standard delivery is typically 2–8 business days depending on where you are. Express is faster where Australia Post offers it in your area. Rural and remote addresses can take longer, particularly around public holidays.

Shipping costs are calculated at checkout based on weight and destination.

PACKAGING

Glass is fragile and Australia Post isn't always gentle, so everything is packed carefully with protective materials. Wherever possible those materials are recyclable, compostable or reusable, and I'm always working on doing that better.

IF YOUR PARCEL IS LOST OR DAMAGED

Once a parcel leaves here it's in Australia Post's hands, but that doesn't mean you're on your own. If tracking has stalled, or your order arrives damaged, email lotuswellnessessentials@gmail.com with your order number and a photo and I'll sort it out.

WRONG ADDRESS

Please double-check your delivery address at checkout. If a parcel comes back to me because the address was incorrect, I can resend it once you cover the return postage.

HOT WEATHER

Butters, balms and soaps can soften in transit during an Australian summer. They set again once they cool and it doesn't affect the product — but if anything arrives in a state you're unhappy with, get in touch.